Shipping Policy

Thank you for shopping with ARCHIVED. We are committed to making your shopping experience simple, secure, and convenient. This Shipping Policy explains how we process, ship, and deliver orders for our baby products and toys, baby outerwear and accessories, women’s clothing, jewelry and charms, leggings and wide-leg pants, necklaces, and pendants.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note:

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • During holidays, promotional events, product launches, or periods of high order volume, processing may take longer.

  • You will receive an order confirmation after your purchase has been successfully placed.

  • Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Times

Estimated delivery times depend on your destination, shipping method, product availability, and carrier.

Standard Shipping: Approximately 5–15 business days after order processing.

International Shipping: Approximately 7–21 business days after processing, depending on the destination country and customs procedures.

These are estimated delivery times and are not guaranteed. Delays may occur because of weather, customs inspections, carrier disruptions, incorrect address information, or other circumstances outside our control.

3. Shipping Rates

Shipping costs are calculated during checkout based on your delivery address, order size, available shipping options, and applicable carrier rates.

Any free-shipping promotions or minimum-order requirements will be clearly displayed on our website or during checkout.

4. Order Tracking

When tracking information is available, ARCHIVED will provide a tracking number by email after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the package has been dispatched.

If your tracking information has not updated for several business days, please contact our customer support team so we can assist you.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

  • Full name

  • Street address

  • Apartment, suite, or unit number

  • City and state/province

  • ZIP or postal code

  • Country

  • Contact information

ARCHIVED may not be responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipping.

6. International Orders

ARCHIVED may ship products to customers in eligible international destinations.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country's authorities. These charges, when applicable, are generally the responsibility of the customer.

Customs processing may also cause additional delivery delays.

7. Lost, Delayed, or Stolen Packages

Once an order has been shipped, delivery is handled by the selected shipping carrier.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier first.

If your package is significantly delayed or appears to be lost, contact Metrics with your order number and tracking information. We will work with the shipping carrier where possible to help determine the status of your shipment.

Metrics is not responsible for packages that are stolen after confirmed delivery to the shipping address provided by the customer.

8. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, defective, or with an incorrect item, contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will review the situation and determine the appropriate solution, which may include a replacement, refund, or other resolution in accordance with our Return & Refund Policy.

9. Multiple Items in One Order

Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

10. Baby Products, Clothing & Jewelry

Please note that products may vary slightly from photographs due to lighting, screen settings, manufacturing variations, packaging updates, or product specifications.

For baby products and toys, customers should carefully review the product description, recommended age range, dimensions, and safety information before purchasing.

For clothing, jewelry, necklaces, pendants, leggings, and accessories, please review available sizing, measurements, colors, and product details before completing your order.

11. Holiday & High-Volume Periods

During major holidays, promotional campaigns, and peak shopping periods, shipping carriers may experience increased volumes.

We recommend placing orders early when purchasing gifts or seasonal products to allow sufficient time for processing and delivery.

Metrics cannot guarantee delivery by a specific date unless an applicable guaranteed shipping service is explicitly offered at checkout.

12. Changes to This Shipping Policy

ARCHIVED reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated Last Updated date. Customers are encouraged to review this policy periodically for the latest information.

13. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact the ARCHIVED customer support team through the contact information provided on our website.

Thank you for choosing ARCHIVED. We appreciate your business and look forward to serving you.