Return & Refund Policy

At ARCHIVED , we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible item, we are here to help.

This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund for products purchased from our store.

1. Return Eligibility

We generally accept eligible return requests made within 14 days of delivery.

To qualify for a return, the item should:

  • Be unused and in its original condition.

  • Be in its original packaging, where applicable.

  • Include all accessories, tags, labels, and components that came with the product.

  • Not show signs of damage caused by the customer.

  • Be accompanied by proof of purchase or the applicable order information.

Certain products may be subject to additional return restrictions for hygiene, safety, or other legitimate reasons.

2. Items That May Not Be Eligible for Return

For health, hygiene, safety, or product-specific reasons, certain items may not be eligible for return once opened, used, worn, or removed from their original packaging.

Depending on the product and applicable law, this may include:

  • Used or worn clothing

  • Opened or used personal-care or hygiene-related products

  • Items that cannot be resold for health or safety reasons

  • Products damaged after delivery through customer misuse

  • Personalized or customized products, where applicable

  • Gift cards, where applicable

  • Clearance or final-sale products, where clearly identified

If you are unsure whether an item qualifies for a return, please contact Metrics before sending it back.

3. Baby Products and Toys

For baby products and toys, customers should inspect products before use.

If a baby product or toy arrives damaged, defective, incomplete, or materially different from its description, please contact us as soon as possible and provide photographs or other requested information.

For safety reasons, do not use a product that appears damaged, defective, or unsafe.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us promptly.

Please provide:

  • Your order number

  • Your name and contact information

  • A description of the issue

  • Clear photographs or videos of the product and packaging when appropriate

After reviewing your request, Metrics may offer an appropriate solution, which may include a replacement, refund, partial refund, or other resolution depending on the circumstances.

5. Return Request Process

To request a return:

Step 1: Contact ARCHIVED  customer support with your order information.

Step 2: Explain the reason for the return and provide any requested photographs or supporting information.

Step 3: Wait for return instructions and confirmation before sending the item back.

Step 4: If your return is approved, carefully package the item according to the provided instructions.

Step 5: Send the package using the designated return method.

Please do not send items to an address that has not been provided or confirmed by ( ).

6. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for return shipping costs.

If ARCHIVED  determines that an item was sent incorrectly or arrived damaged or defective due to an issue attributable to us or our fulfillment process, we will work with you to provide an appropriate resolution, which may include covering eligible return shipping costs.

7. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.

8. Partial Refunds

In certain circumstances, ARCHIVED  may provide a partial refund rather than requiring a full return.

A partial refund may be considered for situations such as a minor product issue, missing component, or other circumstance where a full return is not necessary.

The amount and availability of any partial refund will be determined on a case-by-case basis.

9. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, ARCHIVED  may offer a replacement where the item is available.

For size, color, style, or preference-based changes, exchanges may not always be available. In such cases, you may need to return the eligible item and place a new order.

10. Late or Missing Refunds

If your refund has been approved but has not appeared in your account after the stated processing period:

  1. Check your bank or payment account.

  2. Contact your payment provider if necessary.

  3. Contact Metrics customer support with your order and refund information.

We will assist you in determining the status of the refund.

11. Order Cancellation

If you need to cancel an order, contact Metrics as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow the applicable return procedure.

12. Items Lost or Damaged During Return Shipping

Customers who are responsible for returning an item should use a reliable, trackable shipping method and retain proof of shipment.

ARCHIVED  may not be responsible for items lost or damaged while being returned by the customer unless otherwise required by applicable law.

13. Promotional and Sale Items

Products purchased during promotional or clearance events may be subject to different return conditions when those conditions are clearly stated at the time of purchase.

Nothing in this section limits any mandatory rights provided to consumers under applicable law.

14. Product Condition

Returned products must be adequately packaged to prevent damage during transit.

If a returned item is received in a condition that does not meet the applicable return requirements, ARCHIVED  may decline the return or adjust the refund where permitted by law.

15. Consumer Rights

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

If local law provides you with additional rights regarding defective, unsafe, or misrepresented products, those rights remain unaffected.

16. Changes to This Policy

ARCHIVED  may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

17. Contact Us

If you have questions about a return, refund, replacement, or damaged order, please contact the ( ) customer support team through the contact information provided on our website.

Please include your order number whenever contacting us about an existing purchase so we can assist you more efficiently.

Thank you for shopping with ( ).